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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld
- The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
- Fred Reichheld
- Page: 0
- Format: pdf, ePub, mobi, fb2
- ISBN: 9781422173350
- Publisher: Harvard Business Press
It download ebook The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
“This year, Reichheld, who is a fellow at Bain & Company as well as the founder of its loyalty practice, and Rob Markey, head of the company's global strategy and marketing practice, published <I>The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World</I>, an updated and expanded version of <I>The Ultimate Question</I>. The original lit the spark for the Net Promoter fire in 2006.” — <I>CRM</I> magazine<BR><BR>“wonderful new book” – FORBES.com<BR><BR>“A variety of companies have started using this: Charles Schwab, Apple, Progressive, Virgin Media, and more. Check out the book and see how to use it for your company.” – 800 CEO READ<BR> <B>Fred Reichheld</B> is a Fellow at Bain & Company. He is the bestselling author of <I>The Loyalty Effect</I>, published by Harvard Business Review Press, as well as numerous articles published in Harvard Business Review. <B>Rob Markey</B> is a partner and director in Bain & Company’s New York office and head of the firm’s global Customer Strategy and Marketing practice. <br>
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The Ultimate Question 2.0 (Revised and Expanded Edition). How Net Promoter Companies Thrive in a Customer-Driven World
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In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future:
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This review is from: The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover)
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The book was a revised and expanded edition of The Ultimate Question, the original 2.0, "How Net Promoter Companies Thrive in a Customer-Driven World ",
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USA TODAY Books' review The Ultimate Question 2.0 by Fred Subtitle: “How Net Promoter Companies Thrive in a Customer-Driven World”.
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